Role: Director of Design, Business Development

Team: Nicole Mangiola, Visual Design Assistance

Chronic medical conditions impact all aspects of patients' lives.

Digital Online Care Communities (DOCCs) are designed to support patients with these conditions in order to create communities, improve care, and conduct research.

Social isolation is a significant determinant of one's physical health.  In 2017 the surgeon general declared a “loneliness epidemic” sighting that “[As clinicians] we don’t often screen patients for loneliness” and that the data shows “The reduction in lifespan [for loneliness] is similar to that caused by smoking 15 cigarettes a day.”  We asked ourselves, “How might we design systems and technology to support health professionals in addressing this loneliness epidemic and the other effects of living with a chronic condition?” Our answer was the white labeled platform DOCCs.

The platform was successfully piloted with the aging HIV / AIDs population. By partnering with leading clinics we have rolled the study out across the US with overwhelming support from care providers and patients.

Role: Director of Design, Business Development

MeltingPoint Mobile provides large employers with an off the shelf mobile app and communications platform designed to engage their employee population around health, benefits, wellness, and community.

Our team at ClearCost Health observed that many great benefits programs offered to employees at large companies are going underutilized. Employees were overwhelmed by one size fits all communication.  When someone gets a new job and receives access to a whole host of services and support shouldn’t that be an exciting and intuitive experience? We set out to design a product that would personalize an employees experience when interacting with their companies benefits offerings.

ClearCost Health is a website and mobile app designed to offer price transparency in health care.  In other words, someone seeking a procedure, lab test, medication, or office visit can compare the cost of services across many providers in their network.

I am leading a UX and UI design revision of this product.  Leveraging quantitative and qualitative user data we identified potential ways to make the complex process of navigating the health care system more simple, affordable, and engaging.  These findings are informing database, UI, and communications design.